Concierge
Ann Arbor, MI
Full Time
Entry Level
JOB TITLE REPORTS TO
Concierge Coworking Community Manager
JOB TYPE FLSA STATUS
Full Time Non-exempt
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JOB SUMMARY:
The BrightWorks Concierge serves as the welcoming face of BrightWorks at our coworking sites, ensuring an exceptional experience for members, guests, and visitors. This hospitality-driven role is central to the daily operations of our coworking and executive office spaces, providing attentive support that directly contributes to member satisfaction, retention, and growth.
Key responsibilities include managing day-to-day administrative tasks, coordinating with internal teams as needed, and supporting events under the direction of the Coworking Community Manager. The ideal candidate will bring flexibility, adaptability, and a service-oriented mindset to effectively prioritize and pivot as business needs evolve. In addition, the role requires strong interpersonal communication skills to support sales and leasing activities, making it well-suited for someone energized by relationship-building and creating positive first impressions.
JOB DUTIES:
Core duties and responsibilities include the following. Other duties may be assigned.
- Serve as the primary point of contact for members, guests, and visitors—greeting, assisting, and ensuring compliance with guest policies.
- Deliver outstanding member support by addressing and resolving issues promptly, following up to ensure satisfaction, and building strong relationships through personalized service.
- Oversee daily site operations by conducting walkthroughs, coordinating with IT, Maintenance, and HVAC teams, and ensuring facilities are safe, clean, and fully operational.
- Manage communication with members, including drafting and distributing updates on policies, procedures, and building matters.
- Handle access and security processes, including key distribution/audits, emergency preparedness, incident reporting, and acting as a safety contact for the site.
- Oversee office logistics such as mail handling, office and coffee bar supplies, workspace and conference room bookings, and general office organization.
- Support member lifecycle activities, including onboarding, orientation, move-ins/outs, and collecting feedback to enhance the member experience.
- Plan and support community events, coordinating logistics, marketing materials, and partnerships to foster a collaborative environment and strengthen member engagement.
- Promote membership growth and retention by providing tours, supporting leasing activities, assisting with paperwork, and encouraging renewals and upgrades.
- Collaborate with the Marketing Team to advertise coworking spaces, events, and services through newsletters, social media, and local marketing channels.
- Gather and interpret member feedback to continuously improve services, programming, and overall community experience.
- Provide administrative and cross-site support (e.g., scanning, filing, data entry, or coverage at other locations) to ensure smooth operations across BrightWorks.
SUPERVISORY RESPONSIBILITIES:
This role has no supervisory responsibilities.
JOB REQUIREMENTS:
- 1-3 years of experience working in a hospitality setting
- Previous experience in a customer-facing or admin role
- Excellent communication and organizational skills
- Ability to multitask and handle last-minute changes with grace
- Reliable and dependable
- Comfortable lifting and moving items for event setups (within reasonable limits)
- Microsoft Office proficiency
- Ability to work nights and weekends as needed
PERKS:
- Access to our beautiful coworking space
- Free coffee, snacks, and occasional lunches
- Opportunities to connect with a diverse, vibrant community
- Team events and growth opportunities
- Be part of a company that values creativity, collaboration, and kindness
PHYSICAL REQUIREMENTS & WORKING CONDITIONS:
Employee will be regularly required to sit, use hands to handle or feel, and talk or hear. Employee will be frequently required to ascend/descend multiple flights of stairs, reach with hands or arms, and occasionally navigate uneven terrain by foot. Employee is occasionally required to sit or stand; walk and stoop, kneel, crouch, or crawl. Employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal working office conditions in an open setting. Noise level in this work environment is usually moderate.
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